Returns & Replacements
We strive for your satisfaction. While all products undergo rigorous quality checks before shipping, we understand returns or replacements might be necessary.
Eligibility for Return/Replacement & Refund
- Timeframe: You have 15 days from the delivery date to initiate a return or replacement.
- Condition: The product must be unused, in its original packaging, and with all tags attached.
- Reason: Only defective items are eligible for return or replacement. If the error is on our end, we’ll also refund shipping costs.
- Proof: Please provide photos of any defects before returning the item.
- Shipping: You are responsible for all shipping and handling expenses associated with the return.
Non-Refundable Items
- Items purchased during sales or discounts (unless defective).
- Made-to-measure or fully customized leather goods.
- Worn or altered items.
- Orders exceeding two products simultaneously. We encourage you to order thoughtfully to avoid unnecessary returns.
How to Return an Item
- Request Approval: Contact us with your name, order number, and email address. Include photos if the item is defective.
- Await Confirmation: Our team will respond within 48 business hours with further instructions and a return address.
- Ship the Item: We recommend using a trackable shipping service for your protection.
Refunds
- Processing Time: Refunds typically take 7-10 business days after we receive the returned item.
- Payment Method: The refund will be credited to your original payment method (PayPal or Stripe).
- Shipping Costs: Shipping charges are non-refundable.
Questions?
Feel free to contact us at info@grandstarllc.com if you have any further inquiries.